Degraded performance on Paydock platform

Incident Report for Paydock

Resolved

We have confirmed that the issue affecting card payment processing has been resolved following the scaling of our infrastructure. All transactions are now processing normally. We will continue to monitor closely to ensure continued stability.
Posted Jul 24, 2026 - 04:35 UTC

Monitoring

We have scaled our infrastructure to address increased load on our systems and are seeing signs of improvement, though some transactions may still be affected. We are closely monitoring the situation and will provide a further update as soon as we have more information.
Posted Jul 24, 2026 - 04:27 UTC

Update

We have identified that the issue is affecting card payments and our team continues to investigate. We will continue to provide updates as more information becomes available.
Posted Jul 24, 2026 - 04:05 UTC

Investigating

We have encountered an incident with our payments processing. Our team is currently investigating the issue and working to resolve it as quickly as possible.
Posted Jul 24, 2026 - 03:39 UTC