All Systems Operational
Paydock Platform ? Operational
90 days ago
99.79 % uptime
Today
Payment Services Operational
90 days ago
99.99 % uptime
Today
API service Operational
90 days ago
100.0 % uptime
Today
MPGS gateway ? Operational
90 days ago
100.0 % uptime
Today
Accertify service ? Operational
90 days ago
100.0 % uptime
Today
Advam gateway ? Operational
90 days ago
100.0 % uptime
Today
Afterpay gateway ? Operational
90 days ago
100.0 % uptime
Today
Zai (Assembly Payments) gateway ? Operational
90 days ago
100.0 % uptime
Today
Authorize.Net gateway ? Operational
90 days ago
100.0 % uptime
Today
Bambora gateway ? Operational
90 days ago
99.94 % uptime
Today
Bpoint gateway ? Operational
90 days ago
100.0 % uptime
Today
EMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Braintree gateway ? Operational
90 days ago
100.0 % uptime
Today
CyberSource gateway ? Operational
90 days ago
100.0 % uptime
Today
eWay gateway ? Operational
90 days ago
100.0 % uptime
Today
Ezidebit gateway ? Operational
90 days ago
100.0 % uptime
Today
Ezidebit 3.5 gateway ? Operational
90 days ago
100.0 % uptime
Today
Fat Zebra gateway ? Operational
90 days ago
100.0 % uptime
Today
Fiserv gateway ? Operational
90 days ago
100.0 % uptime
Today
Flo2Cash gateway ? Operational
90 days ago
100.0 % uptime
Today
Forte gateway ? Operational
90 days ago
100.0 % uptime
Today
Merchant Warrior gateway ? Operational
90 days ago
100.0 % uptime
Today
NAB gateway ? Operational
90 days ago
100.0 % uptime
Today
Paperless Transactions gateway ? Operational
90 days ago
100.0 % uptime
Today
Payment Express (Windcave) gateway ? Operational
90 days ago
100.0 % uptime
Today
PayPal gateway ? Operational
90 days ago
100.0 % uptime
Today
PayPal Checkout gateway ? Operational
90 days ago
100.0 % uptime
Today
Pin Payments gateway ? Operational
90 days ago
100.0 % uptime
Today
Secure Pay gateway ? Operational
90 days ago
100.0 % uptime
Today
Zepto (Split Payments) gateway ? Operational
90 days ago
100.0 % uptime
Today
SQID gateway ? Operational
90 days ago
100.0 % uptime
Today
Stripe gateway ? Operational
90 days ago
100.0 % uptime
Today
Westpac PayWay gateway ? Operational
90 days ago
100.0 % uptime
Today
Worldpay gateway ? Operational
90 days ago
100.0 % uptime
Today
Zip gateway ? Operational
90 days ago
100.0 % uptime
Today
FlyPay gateway Operational
90 days ago
99.64 % uptime
Today
Adyen gateway ? Operational
90 days ago
100.0 % uptime
Today
Qualpay gateway ? Operational
90 days ago
100.0 % uptime
Today
Till gateway ? Operational
90 days ago
100.0 % uptime
Today
Moneris gateway ? Operational
90 days ago
100.0 % uptime
Today
Elavon gateway ? Operational
90 days ago
100.0 % uptime
Today
First American gateway ? Operational
90 days ago
100.0 % uptime
Today
EFTPOS gateway ? Operational
90 days ago
100.0 % uptime
Today
Diners club gateway ? Operational
90 days ago
100.0 % uptime
Today
Vii Gateway ? Operational
90 days ago
100.0 % uptime
Today
Gpayments service ? Operational
90 days ago
100.0 % uptime
Today
Visa SRC service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - We have received confirmation that the production rollback of our SDK Widget was successful, and the Cardholder Name validation issue is resolved.
Feb 1, 08:28 UTC
Monitoring - The production rollback has now been completed and tested.

Our team is currently monitoring for any issues with the rollback, once we have confirmed there are no issues this incident will be resolved.

Feb 1, 08:10 UTC
Update - We have completed the rollback on our Sandbox environment, and we have validated that this issue is resolved there.

We are now proceeding on to the Production rollback, ETA 20 - 30 minutes

Feb 1, 07:48 UTC
Identified - The specific cause of the issue has been identified, we are currently performing a partial rollback of our platform to address the affected component (The SDK Widget).

ETA for this is currently 30 to 40 minutes.

Feb 1, 07:27 UTC
Investigating - We have received reports of validation issues on our front end Widget, introduced on our last release.

We are currently investigating this, details of the resolution to this will follow.

Feb 1, 07:05 UTC
Postmortem - Read details
Feb 1, 07:17 UTC
Resolved - We've been monitoring the status of charges processed via Bambora, and we can confirm that the issues we were seeing earlier have subsided, and this service is performing as expected.

We will update this page with any more information we receive on the root cause of this issue.

Feb 1, 00:57 UTC
Monitoring - Paydock has received advice from Bambora that the have localised the issue to Fiserv, which is experiencing a service disruption to multiple bank links. This incident is affecting AMEX transactions only at this stage. We will provide further updates as they become available.
Jan 31, 21:56 UTC
Investigating - We have identified degraded performance currently from our integration gateway, Bambora. We are investigating and will provide updates as they become available.
Jan 31, 18:30 UTC
Jan 31, 2023
Jan 30, 2023

No incidents reported.

Jan 29, 2023
Resolved - Paydock experienced an outage across our payments ecosystem for 1 hour 40 minutes on Sunday 29th of January 2023, UTC. We isolated this incident to a full outage with our third-party provider MongoDB Atlas. We believe this may be related to an earlier incident with this vendor that did not affect processing. We are waiting for this provider's full root cause analysis before adjusting our monitoring and support functions to anticipate future events like this.

The issue has been resolved and we are closing this incident. We apologise for any inconvenience to our merchants and integration partners.

Jan 29, 04:30 UTC
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - We identified a potential issue in the Paydock subscription processing environment. This resulted in an increase in processing time for subscription charges. The cause of the issue was in the queue which has accumulated too large a batch of subscriptions. We are taking measures to plan the capacity for processing large subscription volumes on time.

At the moment, subscriptions are processed according to the planned schedule.

Jan 27, 20:30 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.