MPGS Degraded Performance

Incident Report for Paydock

Resolved

Transaction process appears to have stabilised on the MPGS platform. We are yet to receive a response from the gateway, but for now we consider this incident to be resolved.

Posted Jul 30, 2022 - 05:09 UTC

Monitoring

We have identified a performance issue with one of our upstream providers (Mastercard) is experiencing a degraded service. We are investigating and will provide updates as they become available.

We have raised a ticket with MPGS for further clarification.

Posted Jul 29, 2022 - 20:04 UTC

This incident affected: Payment Services (MPGS gateway).