Processing Outage - MongoDB Atlas Vendor Error
Incident Report for Paydock
Resolved
Paydock experienced an outage across our payments ecosystem for 1 hour 40 minutes on Sunday 29th of January 2023, UTC. We isolated this incident to a full outage with our third-party provider MongoDB Atlas. We believe this may be related to an earlier incident with this vendor that did not affect processing. We are waiting for this provider's full root cause analysis before adjusting our monitoring and support functions to anticipate future events like this.

The issue has been resolved and we are closing this incident. We apologise for any inconvenience to our merchants and integration partners.
Posted Jan 29, 2023 - 04:30 UTC