Resolved -
The incident has been resolved and we have tested the fix successfully.
May 2, 23:11 UTC
Update -
Engineers working on fix.
May 2, 14:37 UTC
Update -
Fix has been implemented and build has passed.
The next stage is to deploy and test it in the sandbox before deploying it to production.
May 2, 13:07 UTC
Update -
We are continuing to work on a fix for this issue.
May 2, 11:00 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 2, 10:54 UTC
Investigating -
At present we have identified the issue where gateway tokens could be saved incorrectly, this can happen when Customer initially was created using OTT and then card expired and used decided to update expiry.
Fix has been found and team are working towards fix.
May 2, 10:53 UTC